daily basis problem reporting in managed environment

[lubabailyas]

We are working with Dynatrace Managed , and one of the key requirements from our management is to receive a daily problem summary report via email.

Currently, the built-in reporting option in Managed provides only a weekly summary and monthly report ,  and these report have only one feature which is useful but not sufficient for operational needs. Our customer specifically requires a daily report that includes:

• Total number of problems detected in the last 24 hours

• Breakdown by severity (availability, performance, errors, resource issues)

• Status (open vs. resolved/closed)

• Root Cause Analysis (RCA) information

• Impacted entities (applications, services, hosts, databases)

• Duration & resolution times (MTTR)

  This type of report would greatly help operations and management teams to review incidents daily, ensure accountability, and track recurring issues proactively.

  We have explored the Problems API and can build custom extracts, but the customer is requesting a native feature similar to the SaaS weekly report — automatically generated and delivered by email — with an option to set the frequency (daily, weekly, monthly).

[Yosi_Neuman · Accepted solution]

Hן @lubabailyas 

There is no reporting tool with in dynatrace Managed. REST API is the way to connect Managed environments to customers reporting tools.

HTH

Yos 

[lubabailyas]

Thank you 

kindly guide me regarding this.

[Yosi_Neuman]

Hi @lubabailyas 

From Problems API v2 - GET problems list you can pool the information you are looking for:

Utilize this rest api every day at same time and pull all the information, sort and display it in the way you customer is asking to get the report. 

Don't forget to deal with the nextPageKey to collect all the records. 

HTH

Yos