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Environmnetal Active Gate not showing in Dynatrace

Freddie_lewelle
Inactive

Hello,


I started my Environmental Active Gate server dynatracegateway.service and it shows running and started, but in the Dynatrace UI under Deployment status, it does not list.


Any ideas what could be the issue?


Thanks,

Freddie Lewellen

Toyota

6 REPLIES 6

james_kitson
Dynatrace Leader
Dynatrace Leader

First thing to check is the ActiveGate logs: https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/configuration/wh...

Most common issues would be related to the Dynatrace server not being reachable from the ActiveGate for one reason or another.

Hi @James K.

Here are my logs from my ENV Active Gate server. What do these error mean?

$ tail -f dynatracegateway.0.0.log

2021-01-19 05:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]

2021-01-19 06:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]


$ tail -f dynatracegateway_Debug.0.0.log

2021-01-19 15:06:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:06:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 601,695; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] request: sender=COLLECTOR(id=0x000000005c9fa84e), target=SERVER(id=2), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] response: sender=SERVER(id=2), target=COLLECTOR(id=0x000000005c9fa84e), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172, error REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182

2021-01-19 15:16:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:16:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 508,605; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 1; Errors: 0; Timeouts: 0; Size: 1.1 KiB;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;




Looks like it doesn't like the version of the ActiveGate you're using. Haven't dealt with this before personally but if it's like OneAgents it might be that that version of AG is no longer available on that environment (e.g. it's older and none were connected).

You can check here to see what versions are still available. The fix i f so (and I would try this anyway) would be try with the latest ActiveGate version.

freddie_lewell1
Newcomer

Errors from ENV ActiveGate logs. Can you help with what these mean?

$ tail -f dynatracegateway_Debug.0.0.log

2021-01-19 15:06:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:06:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 601,695; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] request: sender=COLLECTOR(id=0x000000005c9fa84e), target=SERVER(id=2), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] response: sender=SERVER(id=2), target=COLLECTOR(id=0x000000005c9fa84e), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172, error REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182

2021-01-19 15:16:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:16:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 508,605; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 1; Errors: 0; Timeouts: 0; Size: 1.1 KiB;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;


$ tail -f dynatracegateway.0.0.log

2021-01-19 05:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]

2021-01-19 06:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]


Any help appreciated!

Freddie

freddie_lewell1
Newcomer

Hi @James K.

Here is what I get on logs:

$ tail -f dynatracegateway.0.0.log

2021-01-19 05:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour]


$ tail -f dynatracegateway_Debug.0.0.log

2021-01-19 15:06:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:06:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 601,695; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] request: sender=COLLECTOR(id=0x000000005c9fa84e), target=SERVER(id=2), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] response: sender=SERVER(id=2), target=COLLECTOR(id=0x000000005c9fa84e), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172, error REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182

2021-01-19 15:16:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:16:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 508,605; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 1; Errors: 0; Timeouts: 0; Size: 1.1 KiB;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

Any ideas on what these error indicate?


Any help appreciated.


Thanks.


Freddie


freddie_lewell1
Newcomer

Hello @James K.


Here are some errors form my logs. CAN YOU TELL ME WHAT THESE MEAN?

$ tail -f dynatracegateway.0.0.log

2021-01-19 05:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]

2021-01-19 06:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]


$ tail -f dynatracegateway_Debug.0.0.log

2021-01-19 15:06:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:06:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 601,695; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] request: sender=COLLECTOR(id=0x000000005c9fa84e), target=SERVER(id=2), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] response: sender=SERVER(id=2), target=COLLECTOR(id=0x000000005c9fa84e), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172, error REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182

2021-01-19 15:16:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:16:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 508,605; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 1; Errors: 0; Timeouts: 0; Size: 1.1 KiB;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

Any help appreciated.

Thanks,


Freddie