Environmnetal Active Gate not showing in Dynatrace

Freddie_lewelle · ‎19 Jan 2021

Hello,

I started my Environmental Active Gate server dynatracegateway.service and it shows running and started, but in the Dynatrace UI under Deployment status, it does not list.

Any ideas what could be the issue?

Thanks,

Freddie Lewellen

Toyota

james_kitson · ‎19 Jan 2021

First thing to check is the ActiveGate logs: https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/configuration/wh...

Most common issues would be related to the Dynatrace server not being reachable from the ActiveGate for one reason or another.

freddie_lewell1 · ‎19 Jan 2021

Hi @James K.

Here are my logs from my ENV Active Gate server. What do these error mean?

$ tail -f dynatracegateway.0.0.log

2021-01-19 05:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]

2021-01-19 06:41:37 UTC WARNING [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] Initial collector setup received with error:REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182 [Suppressing further messages for 1 hour] [skipped logs: 1]

$ tail -f dynatracegateway_Debug.0.0.log

2021-01-19 15:06:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:06:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 601,695; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] request: sender=COLLECTOR(id=0x000000005c9fa84e), target=SERVER(id=2), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172

2021-01-19 15:11:38 UTC DEBUG [<atf12855>] [<collector.core>, InitialCollectorSetupPoller] response: sender=SERVER(id=2), target=COLLECTOR(id=0x000000005c9fa84e), content-type=INITIAL_COLLECTOR_SETUP, priority=NORMAL, message-id=172, error REQUEST_REJECTED, reason=ActiveGate version 1.201.92.20200910-085031 is not accepted messageTarget=COLLECTOR 1553967182

2021-01-19 15:16:33 UTC DEBUG [<atf12855>] [<collector.core>, LogStatisticsWriter] Stats for the last: 600 seconds. Local time: 2021-01-19 07:16:33 PST. Threads: 58. Active agents: 0. Memory usage in kB: free memory: 508,605; allocated memory: 1,014,528; max memory: 11,219,712. Message Statistics:

ANY_SERVER_INCOMING: 0; Errors: 0; Size: 0 B; ANY_SERVER_OUTGOING: 0; Errors: 0; Timeouts: 0; Size: 0 B;

SERVER_INCOMING: 0; Errors: 0; Size: 0 B; SERVER_OUTGOING: 1; Errors: 0; Timeouts: 0; Size: 1.1 KiB;

Queue length: server Id: 1; OneWay: 0; Request: 0;server Id: 2; OneWay: 0; Request: 0;server Id: 3; OneWay: 0; Request: 0;

james_kitson · ‎19 Jan 2021

Looks like it doesn't like the version of the ActiveGate you're using. Haven't dealt with this before personally but if it's like OneAgents it might be that that version of AG is no longer available on that environment (e.g. it's older and none were connected).

You can check here to see what versions are still available. The fix i f so (and I would try this anyway) would be try with the latest ActiveGate version.

freddie_lewell1 · ‎19 Jan 2021

Errors from ENV ActiveGate logs. Can you help with what these mean?