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How to check(know) Dynatrace SaaS availability rate?

hiroshi_aoki
Dynatrace Organizer
Dynatrace Organizer

Regarding Dynatrace SaaS SLA, it is stated on https://www.dynatrace.com/company/trust-center/sla/saas/ a(as at least 99.5%).


That's fine but... how/where can we see its actual availability rate (for every month)?


6 REPLIES 6

Radoslaw_Szulgo
Dynatrace Leader
Dynatrace Leader

Availability status page for Dynatrace services is here: http://dynatrace.status.io/


Technical Product Manager,
Dynatrace Managed expert

I know we can see the status and trouble history on the page, but it seems we can't find availability rate....


We do not expose precise values. You can assume it's 100% minus what we share at status.io.


Technical Product Manager,
Dynatrace Managed expert

Thank you. As this was question from our partner/cutomer, I will convey the message to them.


If they have any reasons that we may have breached SLA - they can open a support ticket to get details. We are working on exposing availability metrics, however I can't write any ETA yet.


Technical Product Manager,
Dynatrace Managed expert

Hi! Any update on exposing availability metrics or SaaS availability reports?