06 Jul 2023
07:10 PM
- last edited on
07 Jul 2023
08:38 AM
by
MaciejNeumann
Has anyone had success in working with Genesys to get some monitoring points within the Genesys IVR and Pindrop auth framework?
Seems like a huge gap for Dynatrace to not have a plugin.
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07 Jul 2023 08:54 AM
I don’t think so. Please go with a product idea.
18 Sep 2023 02:46 AM
hi, we have GTSL - Genesys PS product and it integrates in our environment with an API layer with PinDrop API. We use Dynatrace to monitor GTSL hosts and the API interfaces.
14 Feb 2024 07:10 PM
Would you be willing to share a little more as to how you implemented that?