How to fix Forcepoint Extension error: Expecting value: line 1 column 1 (char 0)?

[Jon555123]

Hi,

I'm trying to configure the Forcepoint extension (com.dynatrace.extension.forcepoint_1.1.0) to monitor our Forcepoint SMC at https://[SMC_IP]:8082.
The extension now fails with the following JSON parsing error.

Current Logs


[err]/opt/dynatrace/config/remotepluginmodule/agent/runtime/extensions/python_venvs/com.dynatrace.extension.forcepoint_1.1.0/lib/python3.10/site-packages/urllib3/connectionpool.py:1097: InsecureRequestWarning: Unverified HTTPS request is being made to host '[SMC_IP]'.
[err]...
[ERROR] (Thread-1 (process_endpoint)): Error calling API https://[SMC_IP]:8082/api/app/v1/polling/disk: Expecting value: line 1 column 1 (char 0)
[err]...
[ERROR] (Thread-1 (process_endpoint)): Error calling API https://[SMC_IP]:8082/api/app/v1/polling/diskio: Expecting value: line 1 column 1 (char 0)



What is the cause of this Expecting value: line 1 column 1 (char 0) error and how do I solve it?
Thanks.

[Mike_L · Accepted solution]

Please go with a support ticket.

My initial idea is that the URL is not returning what we'd expect, but something else. Maybe a proxy is intercepting it, or the IP/port is incorrect, or it's a version that doesn't have the endpoint, or something along those lines.