MySQL monitoring connection error

[Victor_AT03]

Hi, Dynatrace Community.

I'm searching for some help with a problem with the MySQL Monitoring tool. I've installed ActiveGates and OneAgent executables but when I try to add a new endpoint with this extension, I've recieved the error message: "Error(No module named 'cryptography.hazmat.bindings._openssl')".

I checked the directory's extension (from the ZIP file) and it's right, it doesn't have a file with this name, so I'm not sure if this is a problem of a missing file or a missing directory.

That's why I'm looking for help. 

P.D.

I follow the installation instructions from this link: https://www.dynatrace.com/support/help/technology-support/dynatrace-extensions/dynatrace-extension-r...

[DavidMass · Accepted solution]

Hi Victor_AT03,

Can you please open a support ticket and mention my name - david.mass@dynatrace.com.  In the support ticket can you please also upload the ActiveGate logs? You can collect them by going to the Dynatrace UI -> Deployment status -> ActiveGates -> Select the ActiveGate that is running the extension and clicking Run ActiveGate Diagnostics -> Enter in a description and Start Analysis. After it collects everything you can download the zip file. 

Thanks, 
David

[Victor_AT03]

Hi, David.

I've just created a ticket with this ID: #31345.

[Peter_Youssef]

Hello @Victor_AT03 

kindly check the configured modules in custom.properties file.

I believe if it's requiring an extended level of troubleshooting you can proceed with support of try:

1. Remove the extension
2. update your environment.
3. install the extension again.
4. ensure the AGs are properly connecting to the designated instances.
5. review the configuration properly.
6. Hopefully it will work.