Cannot see processes on host after installed OneAgent in IBM WebSphere Application Server which Dynatrace does support

[AskMe-Solutions]

Hello everyone

We would like to someone help and advise for this situation happened between host use IBM WebSphere Application Server version which Dynatrace does support can monitor and cannot monitor process on AIX host in same version 7.1 TL4 SP3 which Dynatrace does not support.

We already open ticket to support, they told us root cause is AiX version service pack detail as below;

After discuss our customer about AIX version, it so difficult
to update service pack at this period because have many applications run on this
host.

We found something AIX host in same version and use IBM
WebSphere Application Server version which Dynatrace supported.

This our detail that compared host and process display on
Dynatrace as below;

AIX host can monitor process instance after process restarted as below;

> Host jpa03 AIX OS 7.1 TL4 SP3

IBM WebSphere Application Server 8.5.5.9 process

• mfp8ntbpNode03

IBM WebSphere Application Server 8.5.5.9 process

• mfp8ntbpNode13

AIX host cannot monitor process instance after process restarted and still require process must be restarted as below;

> Host kcsxpa02 AIX OS 7.1 TL4 SP3

IBM WebSphere Application Server 8.0.0.7, IBM Business
Process Manager 8.0.1.1 process

• psxpa02B12

[AskMe-Solutions]

More information

IBM WebSphere Application Server 8.0.0.7, IBM Business Process Manager 8.0.1.1 process

• psxpa02B15

[Fred_M_Shimaya]

@dynatrace A.

Hi did you ever get this resolved? We are experiencing the same issue

[raramirez]

has anybody resolve this issue, i have the same problem.

[fstekelenburg]

See also Solved: Websphere application server (IBM BPM) cannot be instrumented - Dynatrace Community