Error while downloading agent on OCP Openshift

[zhahir_tajudin]

Hi All,

We found an error while downloading the agent.

In the ocp console, we found this error in the logs:

05:20:47 Attention! ONEAGENT_INSTALLER_SCRIPT_URL does not match expected pattern, please verify its correctness. See the following help page for instructions how to retrieve the URL: https://www.dynatrace.com/support/help/shortlink/oneagent-docker#locate-your-oneagent-installer-url. If installer download succeeded, then this message may safely be ignored

05:20:55 Started agent deployment as a container, PID 2087405.

05:20:55 Downloading agent to /tmp/Dynatrace-OneAgent-Linux.sh via 10.59.99.73:9999/e/b55543e5-242a-4c6b-8aab-4ee1a010c9e0/api/v1/deployment/installer/agent/unix/default/latest?Api-Token=*&arch=x86&flavor=default

05:20:55 Error: Download failed

Also status of the node is CrashLoopBackOff

And this is the condition now:

Any advices on this?

Thank you

[Mo_Azuz · Accepted solution]

Hi zhahir_tajudin,

Are you using Dynatrace SaaS or Managed. Please check your cr.yaml to confirm you are using the proper format in apiUrl parameter.

• SaaS - https: //ENVIRONMENTID.live.dynatrace.com/api
• Managed - https: //YourActiveGateIP or FQDN:9999/e/<ENVIRONMENTID>/api

Regards,

Moe