How does DT AI Engine handles "Gray Failure"?

[thanes_bala]

How DT AI module overcomes "gray failure" issue where monitoring tool or observer see the system as healthy while from application perspective it's unhealthy.

[JamesKitson · Accepted solution]

You can pull in additional data from user actions or transactions for Dynatrace to consider such as session attributes for RUM or request attributes for server side services. Additionally you can use some of the synthetic options like browser clickpaths to identify issues.

Mainly you just need to tell Dynatrace where to look in order find the indicator of a problem.