Infobip Monitoring

[sigmund]

Just wondering if anybody has had experiencing monitoring Infobip (https://www.infobip.com/ ) using Dynatrace? This is for a Banking Customer and the use of infobip will be the sending of OTP and similar Customer Contact Management functions.

[ChadTurner]

@sigmund were you able to get clarification on this? If so can you share that with us? I have also included the link to the Dynatrace Supported Technologies: https://www.dynatrace.com/support/help/technology-support/supported-technologies-and-versions/ 

[sigmund]

Hi Chad, unfortunately, seems there is no other customer using Infobip

[ChadTurner]

you can always open a support ticket if needed 

[DavorinKrivak]

Hi Sigmund,

If they are using the Infobip SMS and/or 2FA API, you should see the outgoing requests in Dynatrace under the "Requests to public networks" service. From there, you'll be able to tell Dynatrace to monitor infobip.com (all requests going to that domain) as a separate 3rd party service.
To get an idea of good candidates for key requests , check the Infobip API documentation here: https://www.infobip.com/docs/api. To monitor via synthetic, check the API service status docs: https://www.infobip.com/docs/essentials/api-service-status.

HTH,

Davorin