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Instrumentation of MS Dynamics CRM


Hi, I'm looking at instrumentation of MS Dynamics CRM via Dynatrace (SaaS or Managed) but can't seem to find much details on it in terms of supportability. Has anyone tested that with Dynatrace so far and/or have any experience with it?

We do have MS Dynamics CRM instrumented with App Mon 6.5 and it worked well with some custom sensors. Not 100% sure how it will be like in Dynatrace since there's no custom sensor configuration options aside from custom service settings in Dynatrace.


DynaMight Guru
DynaMight Guru

Hi guys,

Any update on that question ? or anyone know anything about monitoring CCA (Customer Care Accelerator for Microsoft Dynamics CRM) with dynatrace?

Yos @Gil G.

dynatrace certificated professional - dynatrace master partner - Matrix Soft Ware Division - Israel

Did you try with Dynatrace now that custom sensors are supported?

Can you provide us with a list of the configured sensors you did in AppMon?


DynaMight Champion
DynaMight Champion

@Thomas H. we have Dynamics CRM monitored with Dynatrace with no issues.

Hi Gil

Are you able to provide any custom work performed in order to get this working or was it a straight forward vanilla agent install and restart to get monitoring?

Also, which version of Dynamics AX are you using?



Hi there, would you be able to elaborate on how you achieved Dynamics CRM being monitored by Dynatrace?  What integration setup did you have to do to?


@gilgi , could you please provide the details on how we can integrate CRM Dynamics with Dynatrace?


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