In order to monitor Salesforce lightning using browser extension, we are observing a conflict between Dynatrace browser extension and WalkMe extention. The dynatrace plug in is able to capture partial data with walkme extension. Is there a workaround or fix for this issue?
I'm not sure if this is really related to the WalkMe extension. I have no idea what the WalkMe extension does as there is no information in the chrome extension store.
To answer your questions: Do you see better results if the WalkMe extension is disabled - Relatively YES.
We ran multiple scenario tests with browser plugin on lightning platform. It turns out (and this is validated by Salesforce too) that some of the modules of Salesforce lightning are picked as it is from Classic. This gives us a small window to capture overall application performance. We are able to get appdex metrix and have also managed to identify some of the key user actions. But like you mentioned Dynatrace is not able to capture everything as the locker service is creating a shadow dom tree. We are unable to drill down to each action and complete user session.
Having said this, the walkme and dynatrace extension conflict is a different issue altogether. With WalkMe enabled, we are not able to capture any data at all, without walkme we atleast get the overall application performance and geographical split data.