SMS Notifications configuration

[Malaik]

Dear Community,

I want to configure SMS notifications for our customers.

The team has sent me a sample for the call that needs to be used but I think this call is not understood by Dynatrace.

web service call ( SAOP call):

<soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope" xmlns:alr="http://www.alrajhiwebservices.com/" xmlns:ejad="http://www.ejada.com/">

   <soapenv:Body>

      <ejad:NotificationSendRq>

         <ejad:Hdr>

            <alr:Msg>

               <alr:RqID>3a3c3005-dee7-41d1-9379-805a4743e350</alr:RqID>

               <alr:SvcID>0080</alr:SvcID>

               <alr:SubSvcID>0500</alr:SubSvcID>

               <alr:FuncID>0002</alr:FuncID>

               <alr:MsgTimestamp>2019-03-12T11:05:32</alr:MsgTimestamp>

               <alr:MsgVer>1.0</alr:MsgVer>

            </alr:Msg>

            <alr:Agt>

               <alr:UserLang>EN</alr:UserLang>

            </alr:Agt>

            <alr:Sys>

               <alr:ChID>OTHER</alr:ChID>

               <alr:SessionID>3a3c3005-dee7-41d1-9379-805a4743e350</alr:SessionID>

               <alr:OSID>00</alr:OSID>

               <alr:SessionLang>EN</alr:SessionLang>

            </alr:Sys>

         </ejad:Hdr>

         <ejad:Body>

            <ejad:EventCode>DYNATRC_1</ejad:EventCode>

            <ejad:RecipsList>

               <ejad:RecipInfo>

                  <ejad:LangPref>EN</ejad:LangPref>

                  <ejad:NotificationMethodInfo>

                     <ejad:NotificationMethod>SMS</ejad:NotificationMethod>

                     <ejad:Contact>966500000000</ejad:Contact>

                  </ejad:NotificationMethodInfo>

                  <ejad:ParamList>

                     <ejad:ParamItem>

                        <ejad:ParamCd>MSG_BDY</ejad:ParamCd>

                        <ejad:ParamVal>Message notification text</ejad:ParamVal>

                     </ejad:ParamItem>

                  </ejad:ParamList>

               </ejad:RecipInfo>

            </ejad:RecipsList>

         </ejad:Body>

      </ejad:NotificationSendRq>

   </soapenv:Body>

</soapenv:Envelope>

How can I translate this to be used in the payload?

Thanks for your help.

[pahofmann · Accepted solution]

You can create a Problem Notification (Custom Integration) and add that entire block as the payload. Then just replace the relevant fields with placeholders. e.g.   

<ejad:ParamVal>Message notification text</ejad:ParamVal> with

<ejad:ParamVal>{ProblemDetailsText}</ejad:ParamVal>

[Malaik · Accepted solution]

Thanks @pahofmann 
Yes just tried it before and I thing it will work (Waiting for port opening).

The most important thing is to add the right Header (content type), otherwise, the XML is not accepted by Dynatrace.

BRs.

[pahofmann]

That depends more on the system receiving the request not dynatrace. 

If they expect the content-type header to be there you need to add it to the integration 🙂

[Malaik]

Its Dynatrace Itself that not accept the XML payload if you not put the header, not the recipient.

[pahofmann]

Ah you're right ofc. It tries to parse the body as a json otherwise by default. 

Been a while since I had to use XML for a problem notification 😜