17 Nov 2023
10:52 AM
- last edited on
27 Nov 2023
08:35 AM
by
MaciejNeumann
Hi
I am trying to setup to monitor Saleforce events but facing issue while establishing the connection. Is it mandatory for Salesforce to have an active Event Management account when fetching Salesforce event data in Dynatrace?
Thanks,
Tijust
Solved! Go to Solution.
Here you have all the requirements:
https://docs.dynatrace.com/docs/shortlink/salesforce-insights#salesforce-prereqs
What error are you receiving?
Radek
@radek_jasinski I followed all steps to capture those 8 Events data. Error
Connection fail -- ""Invalid_client_id". I am suspecting if Event Management account is not active in Salesforce then its not possible to get those data but not sure.
Tijust
Can you activate this account and try?
Here you also have a thread in relation to the same error:
https://salesforce.stackexchange.com/questions/179731/invalid-client-id
I will go through this in more deeper but it seems I need to involved SF team as well. Let me try this.
Tijust
Let us know - it will be good to know.
@radek_jasinski I worked with Salesforce them, once Event Management account was activated, Dynatrace started capturing events.
Thanks,
Tijust