Unable to log into support ticket system

[gerald_madlsper]

Hi Guys,

Since yesterday I'm not able to log into your support ticketing system anymore.

Is somebody else facing that problem?

regards,

Gerald

[gerald_madlsper]

When I try to reset the password I get a mail with the following message:

This user account is managed in an external User
Directory and JIRA is not able to update your password.

Please contact your System Administrator if you have any
further queries.

[gerald_]

Hello,

I created an internal ticket for further investigation. I'll update you in this thread as soon as I have an answer.

Gerald

[gerald_madlsper]

Awesome!

Thank you

[gerald_ · Accepted solution]

Hello,

When checking your subscription it turned out that you do not have a free trial or bought a product. That's why you cannot login to the support portal.

Gerald

[gerald_madlsper]

Well I hope not, as we are paying AppMon Customer and have a Dynatrace trial 😉

But I'm also in Contact with @Robert L., maybe he can find out more details.

regards,

Gerald

[gerald_]

Hello! You should be able to login now. Please let me know if it works!