Showing results for 
Show  only  | Search instead for 
Did you mean: 

What is the difference between users impacted and affected by an error?


Hi all,

47 User sessions impacted, but "no user sessions were affected by this error"?





Dynatrace Advisor
Dynatrace Advisor

Hi @yair_mashmor,

The number of impacted users in the problem card is the number of "Observed Users" i.e. refers to the potentially impacted users. These are the users that have been observed to be using the app in that timeframe.

For example, If you experience a backend issue you probably might be interested in the number of users that were observed accessing those specific traces. It's not that we simply show 'ALL' users. It's specific users for the app that is affected by the backend service issue, hitting user actions being on the same pure path at the time we detected that problem.

However, when you try to drill it down to the affected users, it shows a different number/no users as the source is different. Davis is using a different data storage to calculate the potentially impacted users than the USQL. In this case (based on your screenshot), looks like there were no users who faced any HTTP error or were affected by this problem in using the application.

Hope this helps.

Kind regards,

DynaMight Pro
DynaMight Pro

Adding to this thread, investigating a similar question.
Wondering why the problem card header (with 1 impacted app) shows 12+ user actions impacted.
But the problem detail window of the web service shows 12+ Affected user actions.


The Problem detail screen of the degradation:
indicates 10/min Affected user actions (not 12+?), and (only?) 8 events.
Not clear if these/what user actions where impacted, when it only states affected.



Kind regards, Frans Stekelenburg                 Certified Dynatrace Associate |, Dynatrace Partner

Featured Posts