A large number of count difference between the frontend and backend

[Babar_Qayyum]

Dear All,

We have a situation where there is an enormous count difference between key user actions and the funnel. The following screenshot represents yesterday's data.

Also, the application support team & backend teams confirmed that an average of 1000+ users are completing these sequential actions, but in the screenshot, we can see the difference between 100 and 5.2 percent.

Note: There is no RUM data dropping.

Regards,

Babar

[AntonPineiro]

Hi,

Is RUM configured to catch 100% of user sessions?

Best regards

[Babar_Qayyum]

Hello @AntonPineiro 

Indeed. The percentage of user sessions captured and analyzed is 100%

Regards,

Babar

[AntonPineiro]

Hi,

Some exclusion by IP?

I would check also application rules, in case some paths are not matching same application (My Web Application, for example)?

Best regards

[Babar_Qayyum]

Hello @AntonPineiro 

It is a mobile application.

Regards,

Babar

[GosiaMurawska]

Hi @Babar_Qayyum 
Have you managed to solve the problem? It would be great if you shared the solution with the Community users 🙂

[Babar_Qayyum]

Hello @GosiaMurawska 

I am about to resolve or understand this mystery. There are a multiple factors which I will share soon.

Regards,

Babar 

[GosiaMurawska]

@Babar_Qayyum how did it go? Can you share your solution with other Community members? 😉

[Babar_Qayyum]

Hello @GosiaMurawska 

The investigation was delayed due to other projects; however, we are now prepared to revisit this topic. I will provide updates to the community as soon as we have more information.

Regards,

Babar 

[GosiaMurawska]

Good news, thanks!