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Apdex Unknown

BabarQayyum
Leader

Dear All,

A uses session has many XHR actions as Unknown for the Apdex.

Regards,

Babar

 

7 REPLIES 7

AlexanderSommer
Dynatrace Pro
Dynatrace Pro

This is a currently known issue. This is caused, because your selected Key Performance Metric is not available for these user actions. For example, if you choose Visually Complete but the user session is coming from an old browser not supporting the mutation observer API, Dynatrace can't create the Visually Complete metric and can't calculate the Apdex.
We are working on a fallback.


Hello @Alexander S.

Thank you for your prompt response.

Regards,

Babar


Hello

I have similar case for Load Actions

Apdex is not calculeting for IE browser 11


Thanks for the response. When can we expect a fix for this?

Best regards,

Roland


Hi @Alexander S.,


Any update on this issue ?

Please find below snapshot.

We are getting all 4 Apdex categories like Satisfied,Tolerated,Frustrated,Unknown.

What is meaning of Unknown?


Thanks & Regards,

Jalpesh


pshinde
Inactive

HI @Alexander S. , Can you please update if any recent development on this issue


na338u
Contributor

Any further update on this issue please?