What are the best practices to monitor/configure the applications without real user monitoring is turning on?
The use case is that recently we instrumented an application and customer is not interested in RUM for this application.
We disabled the RUM "Dynatrace real user monitoring is turned off." and application status changed to "Unmonitored" and secondly the monitoring data is going into "My web application" even the domain mapped to the newly created application.
If real user monitoring is off, you should not get user actions - even not in the default application. Only service data should be available.
Is the application instrumented by auto injection or manual (agentless)?
I would suggest to create a support ticket, so we can take a look.