When user enter the payment journey, DT is not capturing those user actions. We can see the JS agent in the header of that payment page, however, after entering the card details and CVV when user click on Pay Now button. This button click is not detected by DT. Click on Pay now trigger call to payment gateway.
The above scenario apply to subsequent pages when user is entering password.
Do we need to make any configuration change to capture these missing actions.?Is there anyone who able to capture full payment journey through RUM?
Solved! Go to Solution.
@Chad T. No chance, we have not excluded any of the step. I remember in one of discussion call with DT and they said that DT by default do not see payment call to any third party payment system. I am not sure if this still stands true.
I also remember this situation a while ago with EasyTravel angular version. I'm not sure it's the same situation as yours, but in the last step (successful order) was a user "interaction" that did not fire a network request. At least this was true for the Easytravel Angular in September 2019. It was impossible to capture with Dynatrace without modifying the application code.
Dynatrace captures user actions that trigger an network request (XHR/Load). It does not capture any user actions on the page that do not trigger a network request unless you call the Dynatrace API.