Unable to find Purepath in User sessions in Dynatrace Managed

[suraj_gupta945]

Purepath is not available for many user session and unable to figure out any pattern why this is happening with many users.

attaching snapshot for your reference.

[skrystosik]

Hello,

open support ticket it can be many reasons:

• problems with beacon
• problems with cookies that are used for tracking transactions
• multiple components between user and webserver (LB, proxies etc).

Sebastian

[Julius_Loman]

What is your request volume for the service? Sometimes it can be just the throttling Dynatrace has (won't capture PurePaths above 1000 reqs/min) - this limit can be tuned in CMC for Dynatrace Managed.

Other reasons typically include some sort of cookie or header filtering. Dynatrace correlates web requests from browsers by cookie values.

[suraj_gupta945]

Thanks @sebastian k. and @Július L.,

Requests are not even crossing 300/min, can you please give some details about CMC in dynatrace managed, Meanwhile I'll ask my team to raise ticket in the support portal for this.

Regards,
Suraj Gupta

[Julius_Loman · Accepted solution]

See https://www.dynatrace.com/support/help/monitor/transactions-and-services/service-monitoring/what-is-...

Actually, it's per process not per service. But I'm not sure whether this is your case. If possible I'd recommend to try to find a purepath from the user action by other means (such as URL parameters). If you can find it, then it's not the case of adaptive capture control.