Hello everyone,
I am experiencing an issue where User Sessions are still being collected even though Session Replay has been disabled both at the individual application level and in the global environment settings.
Background:
- Initially, User Sessions were not being captured.
- For testing purposes, Session Replay was enabled temporarily.
- After the test, Session Replay was disabled again from both the application settings and the environment-wide configuration.
- Despite this, User Sessions continue to be recorded, and their count is increasing.
- This is leading to significant and unnecessary DEM unit consumption.
Observations:
-
The Session Replay interface and behavior appear to have changed after re-enabling and then disabling it. It seems as though the feature remains partially active or enabled elsewhere.
-
There may be a hidden or residual configuration keeping the User Session tracking active.
Request:
Could you please assist in identifying:
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Why User Sessions are still being collected despite Session Replay being disabled?
-
Whether there are any other settings or configurations (e.g., environment variables, tenant-level flags, API settings) that might still be enabling session data collection?
-
How to completely disable both Session Replay and User Session capturing to stop further DEM usage?
Any guidance or clarification on this matter would be greatly appreciated.
