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Way to display reasons for frustration user session

hqlee
Observer

Is there any way to display the following information in dashboards? I've tried USQL but don't see any option for reasons of frustration etc.

  1. The reasons for the frustrated user sessions.
  2. Classification of reasons (under errors or slowness) with corresponding counts.
  3. Details on the reasons for frustration, such as a list of errors or other categories
1 REPLY 1

ChadTurner
DynaMight Legend
DynaMight Legend

@hqlee for this I don't think you will be able to get a single value, single segment result. My suggestion is to collect the unique sessions, grab the associated user tags, Just for frustrated users, and then list the metrics you are looking for, like number of rage clicks, VCT time, Errors, Conversion goals (if applicable) etc... Keep in mind this might not be a one for all USQL, as apps can differ on the desired metrics overall. 

Getting all of this data on a dashboard might help you infer as to what the issue is, VCT time was way too slow, tons of errors, No qualifications on conversion goal (If the design is applicable) and isolated by app so you can target single app problems. 

Just a few ideas 🙂 

RUM is coming to GRAIL so the possibilities will be endless at that point. You'll be able to overlay topology metrics to rum data. 

-Chad

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