the credit card auth of easy travel app is not working

[DXC_Yoshi]

I tried to work the easytravel app in the VM of Azure (ubuntu 20.04), but after installation, the below status appeared and it does not work the function of credit auth.

So, I checked the logs, it is the error message in the console log below

[islam_zidan]

Hello,

You need to check the permissions on the VM, seems that the web launcher can't execute the creditcardauthorize process.

Thanks,

Islam

[DXC_Yoshi]

Thanks! I tried to install it as root, executed successfully.

[radek_jasinski]

Great 🙂

[radek_jasinski · Accepted solution]

I recommend using ET with root rights (then you will avoid such situations) - unfortunately this software is quite unreliable and generates a large number of problems.

[DXC_Yoshi]

Thanks! I tried as you suggested and was able to successfully run ET.

[Rafal_Psciuk · Accepted solution]

Hi DXC_Yoshi,

Is the same user (azureuser) is used to install and run easyTravel? easyTravel should not be installed & run as root.

It may help if you send a listing from the easyTravel installation directory (/home/azureuser/app/easytravel/easytravel-2.0.0-x64) containing file owners and permissions.

[DXC_Yoshi]

Thanks to your answer, my problem is solved.