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Error during playback on browser monitor

AK
Advisor

Hi Folks,

Has anybody encountered with this error. i'm unable to replay a script due to "The site reported CERT_COMMON_NAME_INVALID."

I remember, we have other such monitor as well with certificate issue error but they are running fine.

Error is clear that, I'm missing some certificate for this site but do we any workaround to get this sorted without reaching out to certificate management team like doing entry in host file or something like that.

Thanks...

2 REPLIES 2

ChadTurner
Leader

Thats a new one for me, Hopefully someone else has had that same issue and can point you in the right direction.

-Chad

AntonioSousa
Champion

I'm assuming that the site is working OK in a normal Chrome browser. I'm also assuming you are using the public locations for monitoring. If you are monitoring from a private location, through Activegate, other factors might apply.

If that's the case, please check out which is the root CA that is being used. It might be a special one not available in the public locations. If you can, try executing the following openssl command against said server:

openssl s_client -showcerts -connect example.site.com:443