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Synthetic Engine status​ Shutting down after upgrarde to 303 on Windows

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Yosi_Neuman
DynaMight Guru
DynaMight Guru

‎14 Nov 2024 10:37 AM - edited ‎14 Nov 2024 10:51 AM

Hi guys,

Windows AG was upgrade from version 301 to 303 and momentarily after that Synthetic Engine status changed to ​Shutting down. 

We have tried to restart the services and the whole box same behavior, i.e.  Synthetic Engine status changed to ​Shutting down after few minutes.  

Did anyone experienced  same behavior ?

Yosi_Neuman_1-1731580571675.png

 

Yosi_Neuman_0-1731580544556.png

Thanks for any input 

Yos 

dynatrace certificated professional - dynatrace master partner - Matrix Soft Ware Division - Israel
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HannahM
Dynatrace Leader
Dynatrace Leader

‎14 Nov 2024 11:06 AM

Hi Yos, thanks for letting us know. Can you check the vuc-status.log for which module is not starting? You can then check the relevant module logs. 

https://community.dynatrace.com/t5/Troubleshooting/Why-is-my-Synthetic-ActiveGate-shutting-down/ta-p...

Synthetic SME and community advocate.
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