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Dynatrace Contributor
Dynatrace Contributor

Example dynatracegateway-install.log:




The ActiveGate installer created dtuserag without a password or login ability for security reasons. So, this error should not have occurred in the first place.

A modification has likely been made for the dtuserag, and a possible reason is that the password for dtuserag has expired. The following steps are recommended to resolve the issue.

Note: Please consult the below commands with the Linux Administrator, as the details may differ:

  1. The user should be a "no login user" for security reasons. Please refer to the documentation below:

    2. The user dtuserag password must not be expired, as a root run:

              chage -l dtuserag
          The expected response is something like the following:    



         But it will likely return something like below:


     3. Next, use the command:

             chage dtuserag

     4. (Continuation to Step 3) To set the password as never expired and update the Last Password, change to,               for example, 2024-01-30

         Please refer to the example screenshot below for the above-specified changes:

         verify with changes with:

            chage -l dtuserag

        The above changes should correct the configuration.

     5. Lastly, recheck the command:

           su -s /bin/bash dtuser -c  'ls'

Version history
Last update:
‎12 Mar 2024 06:35 AM
Updated by: