How to troubleshoot the Dynatrace chat for Managed Environments

[jellypuno]

Problem:

You want to talk to our product experts but the chat is not working. How are you going to fix it?

Solution

Step 1: Identify the problem. In this page, there are several ways on how to troubleshoot the issue with chat: https://www.dynatrace.com/support/help/get-started/troubleshoot/chat-issues. Verify if the solution can be found in this page.

Step 2: If the solution is not there, check your web network logs. You can do that by opening the browser's developer tool and look for the word "chat".

Step 3: Check the URL that you are using for the chat. 

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This URL should match the one defined in your Public Endpoints.  

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If they are not the same then you can either edit the public endpoint in the settings or add the URL as an additional public endpoint via cluster management API.

Step 4: If the problem still persists, please extract the .har file and open a support ticket so we can investigate further.

[ChadTurner]

Great Pro Tip @jellypuno