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Dynatrace Helper
Dynatrace Helper

To fix ServiceNow incident creation

  1. Verify that the Dynatrace incident integration is correctly set up in Dynatrace.
  2. Trigger a push from Dynatrace and check if the test entry is created under Dynatrace > Problems in ServiceNow.
  3. If the problem is registered in the Problems import set table but a corresponding incident entry hasn't been created, check for Problem to Incident Transformation Map and other errors.
  4. Check for mandatory fields left empty during the transformation between problem entry and incident creation.
Version history
Last update:
‎12 Jan 2024 05:50 AM
Updated by: