Self Service Summary
Dynatrace ActiveGate automatic updates are failing.
| Issue |
Solution |
Tasks |
Alternative(s) |
| Dynatrace ActiveGate automatic updates are failing. |
Check the versions that are installed for the ActiveGate and Extensions module. |
Check logs and empty certain folder. |
Raise a support ticket. |
Check the version that are present on the ActiveGate itself and the Extensions module in the Dynatrace page, deployment status.
If there is a difference in the versions, please check the logs, https://www.dynatrace.com/support/help/shortlink/sgw-files, based on your operating system and look for dynatracegateway.*.log and look for this entry:
RemotePluginModule auto update check finished with error: Autoupdate: Installer file download abandoned: installer file already exists.
If you find this entry, please follow below steps
- Remove packages for Linux
Path: /var/lib/dynatrace/packages or for Windows Path: %PROGRAMDATA%\dynatrace\packages
- Reinstall the new version by clicking on update from the Dynatrace UI.
If this issue persists, you might consider un-installing the ActiveGate(https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/operation/uninst...) and perform a clean install or raise a support ticket and we can further assist.
