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Dynatrace Organizer
Dynatrace Organizer

Self Service Summary

 

Dynatrace ActiveGate automatic updates are failing. 

 

Issue Solution Tasks Alternative(s)
Dynatrace ActiveGate automatic updates are failing.  Check the versions that are installed for the ActiveGate and Extensions module. Check logs and empty certain folder. Raise a support ticket.

Check the version that are present on the ActiveGate itself and the Extensions module in the Dynatrace page, deployment status.

If there is a difference in the versions, please check the logs, https://www.dynatrace.com/support/help/shortlink/sgw-files, based on your operating system and look for dynatracegateway.*.log and look for this entry:

 

RemotePluginModule auto update check finished with error: Autoupdate: Installer file download abandoned: installer file already exists.

If you find this entry, please follow below steps

  1. Remove packages for Linux Path: /var/lib/dynatrace/packages or for Windows Path: %PROGRAMDATA%\dynatrace\packages
  2. Reinstall the new version by clicking on update from the Dynatrace UI.

If this issue persists, you might consider un-installing the ActiveGate(https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/operation/uninst...) and perform a clean install or raise a support ticket and we can further assist.

 

Version history
Last update:
‎31 May 2023 08:10 PM
Updated by:
Comments
ChadTurner
DynaMight Legend
DynaMight Legend

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