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Summary: Dynatrace's Emergency Contact setting ensures that designated users receive urgent, high-priority notifications during critical platform incidents, enabling a rapid response and minimising the impact. This article provides further information on this setting.
- What Is the Emergency Contact?
- When Are Emergency Emails Sent?
- Email Details
- How to Assign Emergency Contacts
- Why Is This Important?
- FAQ
- Best Practices
- What's Next
What Is the Emergency Contact?
The Emergency contact setting in Dynatrace Account Management allows administrators to designate specific users who will receive urgent notifications from Dynatrace in critical situations. These notifications are reserved for high-priority incidents that require immediate attention.
When Are Emergency Emails Sent?
Emergency emails are not for routine alerts or problem notifications. They are triggered only in exceptional cases, such as:
- Major Dynatrace platform outages or service disruptions
- Severe security vulnerabilities (e.g., zero-day exploits)
- Critical infrastructure failures impacting Dynatrace-managed clusters
These messages are sent by the Dynatrace ONE team, who are responsible for platform operations and emergency communications.
Email Details
Sender
- Typically, from Dynatrace ONE or a high-priority support address.
Subject Line Guidance
The subject line of emergency emails will vary depending on the nature and severity of the incident. Dynatrace aims to ensure the subject is clear, urgent, and relevant to the specific situation, so recipients can recognize and prioritize the message appropriately.
Email Body Format
Emergency emails generally include:
- A clear summary of the issue
- Impact details (affected environments or services)
- Recommended actions or mitigation steps
- Contact information or links for further assistance
How to Assign Emergency Contacts
To set an emergency contact, please refer to our official documentation for the most up-to-date instructions: Dynatrace Docs – User Management. This ensures you always have up-to-date guidance, as steps may change over time.
Ensure that:
- At least one reliable recipient is designated.
- Contact information is up-to-date and monitored during all support hours.
Why Is This Important?
If no emergency contact is assigned, your organization may miss critical alerts, leading to increased downtime or security risks. Assigning emergency contacts ensures a rapid response and minimizes impact, allowing Dynatrace to keep you informed.
FAQ
Q: What is the purpose of the Emergency contact field? A: It designates who receives urgent notifications from Dynatrace ONE during critical incidents.
Q: Are these emails related to regular problem alerts? A: No, they are reserved for platform-level emergencies only.
Q: Can I assign multiple emergency contacts? A: Yes, it is recommended to assign more than one for redundancy.
Best Practices
- Audit your emergency contact list regularly.
- Educate your team on how to respond to emergency notifications.
- Maintain a clear internal escalation process for handling these alerts.
What's Next
If this article doesn't answer your question, visit https://www.dynatrace.com/support/help/ or contact Dynatrace Support and let us know what further information you would like.
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