User Management - Invite button is disabled/ grayed out after adding user details and assigning the permission

[mutaz]

• Summary
• Problem
• Steps to Reproduce & Resolution
• What's next

Summary

Our new and improved User management page provides a seamless user invite and permission assignment experience. 

Sometimes the invite button remains disabled/ grayed out after adding user details and assigning the required permission. Follow the article below to enable the invite button.

 

Problem

Invite button is disabled\ grayed out when you try to invite new users to Dynatrace account Identity & access management > User management. This occurs when no users have been added to the list for assigning permissions to.  

 

Steps to Reproduce & Resolution

1. Go to Account Management. If you have more than one account, select the account you want to manage.
2. Go to Identity & access management > User management.
3. Select Invite users.
4. In the Enter Details step of Invite users [1] add the email address. 
   * *Hit ENTER or click the + button**
5. Assign permissions [2] from the list
6. The invite button should now be active.

  

What's next

The following guide provides the steps to ensure you invite users to your Dynatrace Account correctly: 

https://docs.dynatrace.com/docs/shortlink/access-user-management#invite-new-users-to-dynatrace 

If the steps above are applied for inviting new users, and the guide is followed as described, but the invite button is still disabled or grayed out, open a chat or support ticket and provide the following information:

• • The link to SaaS tenant / Managed Cluster ID
  • a precise description of the problem
  • What troubleshooting steps have been done, mention this article.