on
12 Jul 2024
11:51 AM
- edited on
12 Jul 2024
03:21 PM
by
MaciejNeumann
There might be a scenario where a certain user is always redirected to use the latest Dynatrace, even when accessing the <environmentID>.live.dynatrace.com
In order to fix this behavior, ask the user to navigate to the following URL by replacing <environmentID> with his details and turn off the toggle "Stay on latest Dynatrace"
<environmentID>.live.dynatrace.com/ui/settings/user/builtin:user-appfw-preferences?autowrap=false
This works only for the user that's signed in. He will see a picture like the one below
After the toggle is switched, the customer should be able to access <environmentID>.live.dynatrace.com and not get redirected anymore to <environmentID>.apps.dynatrace.com
If you still face issues even after performing these steps, please raise a support ticket and include a detailed description of the steps you have taken to check the issue, as this will help us to investigate it more efficiently.