on 22 Nov 202202:43 AM - edited on 22 Nov 202301:32 PM by Adam-Piotrowicz
When session is not recorded, please check the following 2 points on the browser.
2. rb_ beacons are sent back successfully
On browser developer tool, check the session replay rb_bf POSTS (Content-Type : application/octet-stream) are sent with a 200 response code and successful response body: e.g., OK(nginx)|name=ruxitagentjs|featureHash=ICA2Qfhqrx|version=|buildNumber=10168190402130100|lastModification=1554225766831
On occasion, WAFs/firewalls/Load balancers will block these beacons.