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Dynatrace Advisor
Dynatrace Advisor
When session is not recorded, please check the following 2 points on the browser.
1. Javascript agent is injected and loaded

Check the page source that JavaScript code is present and that it loads ruxitagentjs_* with 200 OK with valid contents (not empty).

Then,  on browser developer tool, check if the following 2 Javascript agents should be loaded: normal js agent with feature hash Q, and a separate js agent with feature hash D like:

  • ruxitagentjs_ICA2Qfhqrx_10168190402130100.js
  • ruxitagentjs_D_10168190402130100.js
2. rb_ beacons are sent back successfully

On browser developer tool, check the session replay rb_bf POSTS (Content-Type : application/octet-stream) are sent with a 200 response code and successful response body: e.g., OK(nginx)|name=ruxitagentjs|featureHash=ICA2Qfhqrx|version=|buildNumber=10168190402130100|lastModification=1554225766831

On occasion, WAFs/firewalls/Load balancers will block these beacons.

Version history
Last update:
‎22 Nov 2023 01:32 PM
Updated by:
DynaMight Guru
DynaMight Guru

I would also suggest for RUM troubleshooting, the session with @Julius_Loman & @andreas_grabner