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Dynatrace Helper
Dynatrace Helper
If you encounter connection issues:
  • Make sure you have configured the correct URL, matching your environment.
  • See if you have a network security layer (for example, a firewall or a proxy) blocking connections to port 443.

  • Make sure you can reach the ActiveGate instance (for example, using ping).

  • Make sure your system's root SSL certificates are up to date, and apply OS updates if necessary.

When exporting to a local Environment ActiveGate instance, remember that this setup uses a self-signed certificate for the HTTPS endpoint by default. If you encounter SSL issues, do one of the following:

  • Add the certificate to your exporter's truststore.
  • Configure your exporter to ignore the broken certificate chain and continue with the SSL connection. This option is less secure.

Version history
Last update:
‎28 Nov 2023 07:20 PM
Updated by: