Why do I get a connection error when exporting with OTLP to ActiveGate?

[alexander_dt]

If you encounter connection issues:

• Make sure you have configured the correct URL, matching your environment.

• See if you have a network security layer (for example, a firewall or a proxy) blocking connections to port 443.

• Make sure you can reach the ActiveGate instance (for example, using ping).

• Make sure your system's root SSL certificates are up to date, and apply OS updates if necessary.

When exporting to a local Environment ActiveGate instance, remember that this setup uses a self-signed certificate for the HTTPS endpoint by default. If you encounter SSL issues, do one of the following:

• Add the certificate to your exporter's truststore.

• Configure your exporter to ignore the broken certificate chain and continue with the SSL connection. This option is less secure.