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HannahM
Dynatrace Guru
Dynatrace Guru


Summary

When checking Deployment Status> ActiveGates> ActiveGate for an ActiveGate that is up to date, the Last Update status for Synthetic or Chromium shows as 'Failed', 'Skipped', or 'Rollback'

Since there are slightly different causes, this article will cover Chromium and Synthetic separately. However, the reason is essentially the same: there was previously an issue, and it was resolved by a manual update. 

 

Chromium

Why does Chromium show as failed or skipped in Deployment Status when it is up to date?

When checking Deployment Status> ActiveGates> ActiveGate, the Chromium Last Update status shows failed or skipped, even though Chromium is on the expected version

HannahM_0-1710159057686.png

 

Answer

The Synthetic Installer sets the Last Update status for Chromium.

If the Chromium update failed when it was autoupdated, and the version of Chromium was then manually updated, this status will remain at Failed.

If the Chromium autoupdate setting is disabled, the Last Update status for Chromium will not be updated, as it will then be skipped by the installer. 

The Status will only be set back to OK when a successful update of Chromium is made by the Synthetic installer.

 

Synthetic

Why does Synthetic show as failed, skipped, or rollback in Deployment Status when it is up to date?

When checking Deployment Status> ActiveGates> ActiveGate, the Synthetic Last Update status shows failed or skipped, even though Chromium is on the expected version

HannahM_0-1755268750090.png
 

Answer

The Autoupdater sets the Last Update status for the Synthetic Module. 
If the Synthetic Module previously failed to update and was then uninstalled and reinstalled the status of 'Last Update' will not be changed. 
The 'Last Update' status will be corrected when the ActiveGate is next updated. 
 

What's Next

If the explanations above don't answer your question, please ask below or open a Q&A in the Synthetic forum. 

You can find further troubleshooting tips for Synthetic in the Synthetic Troubleshooting Map

Version history
Last update:
‎04 Sep 2025 08:40 AM
Updated by: