06 Apr 2021
05:18 AM
- last edited on
11 May 2021
12:18 PM
by
MaciejNeumann
I am interested in knowing if I close alerts manually, would it affect the artificial intelligence of Dynatece?
Example: If a user closes problems manually and the service is actually affected.
Cordially,
Nazaret G. F.
Solved! Go to Solution.
05 May 2021 06:26 PM
In short, Yes. Closing the problem will askew your Dynatrace Report as well as alter the metrics on the problem as to when the issue was "resolved". I recommend putting in comments and only close out problems if needed. You can always suppress alert notifications via the maintenance windows if needed