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Maintenance Windows and Open Problems

Babar_Qayyum
Leader

Dear All,

What will happen when the maintenance windows duration is finished and there is still an open problem.

  • If the problem detection and alerting configured as "Detect problems but don't alert".
  • If the problem detection and alerting configured as "Disable problem detection during maintenance".

Regards,

Babar

1 REPLY 1

paul_ingle
Dynatrace Advocate
Dynatrace Advocate

Under "Detect problems but don't alert" - the problem would stay open until resolved.

Under "Disable problem detection during maintenance" - the problem would open after crossing the applicable threshold after the maintenance window is finished.

 

Refer to your alerting profiles to see how long the threshold needs to be crossed for the problem to open (for example, a delay of 3 minutes on an availability rule would require the threshold to be crossed for 3 minutes straight in order for the problem to be opened)