Text alerts not getting delivered to T-Mobile & Ultra Mobile numbers

[talk2uzair]

Hi All,

Has anyone experienced issues with text alerts being blocked by T-Mobile mailing server as Spam due to its special sender's address?

This issue isn't happening for Verizon / Affiliates & ATT / Affiliates.

T-Mobile shared the link (https://www.t-mobile.com/support/plans-features/consumer-versus-non-consumer-text-messaging?utm_sour... that talks about the way they expect alerts to be delivered.

Any Case study that can help get this resolved?

Address Extension - https://help.reliasoft.com/mpc20/what_is_your_sms_address_.htm 

Thanks

[natanael_mendes]

You have to configure inside your app the way the message is received and configure in dynatrace.

Example

in my app i need to receive some information like

timestamp

Id of problem

in dynatrace i need to set those values in a placeholder

[talk2uzair]

Hi @natanael_mendes  - Can you share some examples screenshots if you have? The standard configurations aren't blocked by Verizon & ATT.

Thanks

[Michal_Gebacki]

Hello @natanael_mendes, some screenshots to picture this example better would be actually really helpful! Feel free to attach them if it's feasible! 😄