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serviceMethodGroup x serviceMethod - Problem Json fields

Gustavo_Godinho
Observer

We have faced two kinds of situations which I cannot understand why they are different.

 

The first one is when our Problems Json comes with the serviceMethod field defined, as the image below shows.

 

Gustavo_Godinho_0-1660575776326.png


The point here is: in this situation I'm able to see the specific requests which are alerting. However, there are cases it is not possible. I've realized some services are like that while others don't show this level of detail.

 

On the other hand, some services haven't got the "serviceMethod" field. Instead of it, these services comes with a field called "serviceMethodGroup". This scenario does not allow us to know which request is alerting specifically. (Of course there are other ways to figure it out. But I want to see in this way).

The image below shows the second scenario.

 

Gustavo_Godinho_1-1660576264991.png

 

 

Is this something related to any configuration in Dynatrace? Or this level of detail will depend on our application that is being monitored?


Thank you in advance!

 

4 REPLIES 4

techean
Dynatrace Champion
Dynatrace Champion

This depends on the meta data of the application that is being monitored.

KG

I know that, but they are all the same. I just cannot understand whether it is related to how our application has been built up or not.
I'm wondering if there is any other way to overcome this problem, like creating a service out of their requests or something like that.

Its how the application is built up. The best practice is to assign custom tags!

KG

I also think so. 
Could you explain what would be this custom tags assignment? How would it help me?

Thank you.