Issue with OneAgent Installation: Unable to Determine Connection Status

[Salma_berechid]

Hello,

I hope you're doing well.

I have a problem with OneAgent. The ActiveGate is installed on a server, and when I tried to install OneAgent on another server, I got the following error:

“Unable to determine Dynatrace OneAgent connection status (oneagentos did not start). For details, see: /var/log/dynatrace/oneagent/installer/installation_384754.log”

OneAgent's status is inactive. Could you please help with that?

Thank you.

Salma

[AntonPineiro]

Hi,

Are you executing shell script with root privileges?

Best regards

[Salma_berechid]

Hello,

Thank you for your response.

Yes.

Best regards,

[AntonPineiro]

Hi,

And do you have connectivity to ActiveGate from server?

Best regards

[Salma_berechid]

Hi,

Yes it's connected to ActiveGate.

Best Regards,

Salma

[AntonPineiro]

Hi,

I would raise a support ticket about this.

Best regards

[Salma_berechid]

Hi,

Yes, I did and the problem was solved.

Thank You.

Salma

[Salma_berechid · Accepted solution]

To anyone facing the same issue, the problem was that the watchdog files did not have the necessary permissions. Simply grant the appropriate permissions, and it should work.

Best Regards,

Salma