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Issue with OneAgent Installation: Unable to Determine Connection Status

Salma_berechid
Frequent Guest

Hello,

I hope you're doing well.

I have a problem with OneAgent. The ActiveGate is installed on a server, and when I tried to install OneAgent on another server, I got the following error:

“Unable to determine Dynatrace OneAgent connection status (oneagentos did not start). For details, see: /var/log/dynatrace/oneagent/installer/installation_384754.log”

OneAgent's status is inactive. Could you please help with that?

Thank you.

Salma

7 REPLIES 7

AntonPineiro
DynaMight Guru
DynaMight Guru

Hi,

Are you executing shell script with root privileges?

Best regards

❤️ Emacs ❤️ Vim ❤️ Bash ❤️ Perl

Hello,

Thank you for your response.

Yes.

Best regards,

Hi,

And do you have connectivity to ActiveGate from server?

Best regards

❤️ Emacs ❤️ Vim ❤️ Bash ❤️ Perl

Hi,

Yes it's connected to ActiveGate.

Best Regards,

Salma

Hi,

I would raise a support ticket about this.

Best regards

❤️ Emacs ❤️ Vim ❤️ Bash ❤️ Perl

Hi,

Yes, I did and the problem was solved.

Thank You.

Salma

To anyone facing the same issue, the problem was that the watchdog files did not have the necessary permissions. Simply grant the appropriate permissions, and it should work.

Best Regards,

Salma

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