cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PRO TIP - Business hours in Dynatrace for SLOs or metric events

Julius_Loman
DynaMight Legend
DynaMight Legend

It's quite common you don't provide your services 24x7, but you will run them also during non-business hours. Until business hours or business calendar features land into the Dynatrace product natively, it's possible to have a simple solution.

My approach below works for both Dynatrace Managed and SaaS.

For this feature, we will introduce a new metric - in this example slo.business_hours which will provide just static values:

  • 1 during business hours
  • no value outside of business hours
  • value between 0 and 1 to decrease priorities during "low business hours" (if applicable to your case)

Of course, in your environment you probably have different business hours for different services, thus you will likely need to have a dimension for it, such as level (24x7, 10x5, etc... ). See example below:

Julius_Loman_0-1710832590775.png

For example, values for a 12x7 service level will look like this - a value of 1 between 8:00 and 20:00 for each day and no value outside these times.

Julius_Loman_3-1710833725173.png

 



Then in the SLO definition, you will simply use metric expression and multiply your desired metric with the business hours metric with the desired dimension representing your business hours, for example - for SLO on key requests:

 

 

 

(
    builtin:service.keyRequest.successes.server.rate:splitBy():auto
    * 
    slo.business_hours:filter(and(or(eq(level,"8x5")))):splitBy():auto
):setUnit(Percent)

 

 

 

So in the example - during business hours, your original metric will be unaffected (multiplied by 1) and outside of business hours, you will have no value. In this example I've chosen a service level of 8x5, so the result will look like this - notice there are no values during the weekend of 16th and 17th March, and during Monday - Friday we have values only between 8:00 to 16:00 - representing 8x5.

 

Julius_Loman_2-1710833373234.png


You can use this approach also in Data Explorer, for Metric event definitions or elsewhere you can utilize metric expressions.

If anyone is interested in an configurable EF2 extension providing such metric, reach out to me in the comments.

Certified Dynatrace Master | Alanata a.s., Slovakia, Dynatrace Master Partner
4 REPLIES 4

henk_stobbe
DynaMight Champion
DynaMight Champion

Hi  Julius,

 

(you have fans (-;) 

 

I am very interested in your Extension, can you share?

 

KR Henk

jiri_stefanek
Contributor

Hi Julius,

I am very interested.🙂

Hi @jiri_stefanek ,
can you please reach out to me directly at julius.loman (at) alanata.sk ?

Certified Dynatrace Master | Alanata a.s., Slovakia, Dynatrace Master Partner

Hi Julius,

I just send you email.

Featured Posts