Services Delivery Certification - CloudOps Tips

[Mohamed_Hamdy]

Hi guys,

This course is one of the most important and practical Dynatrace courses for Automation, so I would like to add some tips that will help you pass the exam.

• Watch the course on Dynatrace University at least twice and make sure that you've practiced this in real environments.
• The Exam is 50 questions with a passing score of 75% (37.5 questions)
  • knowledge areas:
    - Theory and Concepts 2% (1 question)
    - OneAgent Deployment Automation 18% - (9 questions)
    - Feeding business context into Dynatrace Smartscape 18% - (9 questions)
    - Configuration as Code with Dynatrace Monaco 18% - (9 questions)
    - Service Level Objectives 12% - (6 questions)
    - Incident Management Automation 14% - (7 questions)
    - Problem Remediation Automation 18% - (9 questions)
• knowledge areas Tips
  1. Theory and Concepts: 
     • it's important to understand the timeline of an Incident (Incident Management lifecycle & Terminologies).
  2. OneAgent Deployment Automation:
     • K8s: Understand the concept of Dynatrace Operator, Kubernetes.yaml, Dynakube.yaml, Deployment Options & the differences between all of them (add more focus to ClassicFullStack & CloudNativeFullStack), CSI driver, Code Mudule injection, and understand the Summary at the end of (OneAgent Automation - k8s Monitoring).
     • Istio monitoring by OneAgent is supported for the classic full-stack, cloud-native full-stack, and application-only deployment options since Operator version 0.11.0+. Earlier versions support classic full-stack only
     • OneAgent Automation - Other Automation Options Video
  3. Feeding business context into Dynatrace Smartscape:
     • Applying Metadata, Naming, and Tagging across all layers such as (applications, Services, Processes, Hosts & Datacenter)
     • Host, process group & Kubernetes metadata
     • Configure release inventory options
     • Events & benefits of events
     • What is Ownership, Creating and assigning Ownership, responsibilities assigned to Ownership, assign Ownership to entities.
  4. Configuration as Code with Dynatrace Monaco:
     • Monaco: Deploy multiple environments/projects, manifest yaml headers, authentication types, configuration yaml, and use Monaco to migrate configurations from one environment to another environment.
     • Monaco - Self-paced Lab.
  5. Service Level Objectives:
     • Understand the terminology of SLO, SLA & SLI
     • Alert on SLO status & Burn rate
  6. Incident Management Automation:
     • Dynatrace Framework to automate incident management
     • the best practices before and after the integration with incident management.
     • why false positive happens and how to remove them, and the most frequent reasons
     • Severity levels
     • impact levels
     • Problem notification integrations
     • Auto assigning of ticket
     • Reduce the number of incidents & alerting profile scope
     • Alerting profile filtering
     • The information needed to open an incident ticket
  7. Problem Remediation Automation:
     • Auto Remediation Overview
     • Auto Remediation examples
     • Trigger Auto Remediation Actions (Multiple Actions, next action after the first action)
     • Frequent issue detection configuration

Good Luck!

Mohamed

[jegron]

Thanks for this feedback !

[Islam_Zedan]

This is extremally useful Mohamed! Thank you 🙏