We've installed this plugin in our managed system. We can "telnet" port 5500 from ActiveGate VM of this appliance with no problems, but we're seeing this error in log files and also when we try to curl the XML Management Interface.
We have only one metric showing up in the UI, which is, "Connectivity". It shows 0.
Do you guys have any suggestions?
Solved! Go to Solution.
I remember faintly that we had a similar issue, which was related to the access rights given to the user which we had defined in the DataPower endpoint config. Unfortunately I don't have any documentation about it, but it was fixed by the DataPower specialist who saw in the local DP logs that the user wasn't authorized to do what it was trying to do. It was directly fixed by him, so I indeed don't have the details about what rights exactly were required. But if that helps in any way, I'd recommend investigating this on the DataPower end.
Once port 5550 (https://00.00.00.00:5550/service/mgmt/current) opened then we tried a user having the read access on the default and read/write access on all projects but we are not getting any sort of metric data plus the services. We used LDAP user.
What could be the issue?
What types of permissions are required?
Based on the properties, it appears some of the calls are working correctly. Can you please check the extension logs to see what may be going on?
I did not find anyother thing except the following:
2022-08-21 13:12:02.156 UTC WARNING [Python][IBM DataPower][Thread-852] - [write] /dyna/dm_config/remotepluginmodule/agent/runtime/engine_unzipped/site-packages/urllib3/connectionpool.py:1013: InsecureRequestWarning: Unverified HTTPS request is being made to host '00.00.00.00'. Adding certificate verification is strongly advised. See: https://urllib3.readthedocs.io/en/1.26.x/advanced-usage.html#ssl-warnings
Yes, But now I have error is below:
[ddc84298-211b-3c28-9590-6b657af1786e][err]2023-12-05 11:04:31,471 [ERROR] dynatrace_extension.extension (ThreadPoolExecutor-0_0): Failed polling URL: https://IPAdress:5550/service/mgmt/current with domain: default. Status code: 500. Request: <?xml version="1.0" encoding="UTF-8"?><env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"><env:Body><dp:request domain="default" xmlns:dp="http://www.datapower.com/schemas/management"><dp:get-status class="DomainStatus"/></dp:request><dp:request domain="default" xmlns:dp="http://www.datapower.com/schemas/management"><dp:get-status class="IPAddressStatus"/></dp:request></env:Body></env:Envelope>. Reply: <?xml version="1.0" encoding="UTF-8"?>