08 Sep 2021 04:06 AM - last edited on 07 Mar 2024 08:37 AM by Michal_Gebacki
If Dynatrace Oneagent Automatic update fails in Windows, it will keep retrying the download filling up the drive.
The root cause for the failure may be several , but because of the infinite downloads, the drive get filled up and causing outage.
Did anyone face this issue? Found any solution or workaround.
P.S : Support was not able to resolve the issue.
08 Sep 2021 12:28 PM
Sample screenshot below. What you see is the E:\AI_RecycleBin(ignore the naming used 😀) filled with the Dynatrace binaries since the auto-update is failing.
02 May 2023 08:36 PM
IMO - we just experienced this and crazy that it was causing space issues. it was using 64GB of space.
Dynatrace, might want to review this.
05 Feb 2024 07:05 PM
We also see one of the application team come up with the same concern. I am also eager to know the solution.
18 Jul 2024 05:39 PM
We continue to see this is issue when we attempt to update the oneagent. It may be one or two hosts, but sometimes it can be multiple.
Our analysis shows that the oneagent update will fail due to the previous msi file missing and so the uninstall cannot proceed. This is still a mystery to why the msi file is missing and not sure if instructions are sent from the oneagent update to clean up the old msi even though the update fails.
Once the update fails, the AI_RecylcleBin will eventually fill up causing the drive to run out of space. It requires manual intervention to:
It is understandable that the update may fail sometimes but having the AI_RecycleBin fill up and create an outage is unacceptable.
14 Nov 2024 03:25 PM
We just had this happen on 3 of our servers too. The folder size grew enormous and consumed the majority of the available disk space on the drives.
I checked and all 3 servers had the same error for the OneAgent automatic updates.
This thread has been open for a long time, so for reference, here's the version we're on, and the version it was trying to update to: