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Front-end inaccessible when Session Replay is enabled

Frequent Guest

I have Dynatrace set up for an application on a Kubernetes cluster. As soon as I enable Session Replay, which is disabled by default, the front end becomes inaccessible. I see a blank screen, and an "authenticated Failed" message in the console. Nothing loads at all, and everything's normal as soon as I toggle the session replay. Any lead about what could be causing this problem would be helpful. Thanks.


DynaMight Legend
DynaMight Legend

So then you turn on session replay the Frontend UI as accessible via a customer, it has a blank screen? If this is the case I would highly recommend opening up a support case with Dynatrace on this as it is an unintended result of Session Replay. There must be a technical conflict but Dynatrace RUM and Session Replay experts would need to investigate this. 


Dynatrace Participant
Dynatrace Participant

@Aavesh thx for letting us know. I would advice as well to open a support case with all technical details you can get to assist us to triaging, analyzing and solving the issue. In the meanwhile I will share your case with the team.

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