Is there any difference in terms of how RUM works on Citrix vs RUM works on Web Application?

[waikeat_chan]

I have a prospect having all 5 VDA servers already monitored with the Citrix extension (in the 'custom' extension of setting there, it mentioned all 'monitored correctly') but the things is in the last 3 days I didn't see any user session for that custom application.

What could have gone wrong?

Best Regards,

Wai Keat

[Julius_Loman · Accepted solution]

I'd recommend checking the logs from the module including windows event log, which is in charge of creating those user sessions first. Most likely there is some sort of network issues - firewall, non-trusted certificate (certificate changed).