RUM and PurePaths are not joining

[serhat_balik]

We've installed Dynatrace Managed server to monitor IIS, MSSQL backend and React SPA frontend. IIS and the Application are hosted on the same server.

We can capture user sessions without any problems, we can also see the backend transactions such as IIS & SQL calls, but front-end user actions do connect to backend triggered transactions in RUM.

I've tested if we were actually capturing those transactions by defining Client IP request attribute, and cross checking them with RUM data in diagnostic tools, yes we can. I've also checked service backtrace, and I can't see anything before these transactions.

Do you guys have any suggestions about what am I missing?

[waikeat_chan]

Maybe can check if the load-balancer (or any other network appliances) fronting the web servers, got somehow stripped off the header/request required for RUM monitoring or not?  

[Babar_Qayyum · Accepted solution]

Hello @serhat_balik 

Just double-check to enable the real user monitoring for the instrumented process groups.

Regards,

Babar

[pahofmann · Accepted solution]

If the data is there on both sides (RUM / Service) the most likely cultrip is that something is stripping the necessary dynatrace headers to link those requests.